Montemaranne

Hi Gail,

We also had some difficulties with an online booking. According to the SunExpress website the booking could not be completed even though we had already given our credit card number. We tried again and got the same message. Then we phoned them. Our advantage is that we live in Germany and can speak German. We then made the booking by phone without any trouble. However, the credit card carry-on was worrying me so we asked the woman in the SunExpress office to check the day's bookings. She immediately found the other two bookings that (according to their site) "could not be completed". She cancelled them at once and arranged for the money to be refunded to our credit card account. This was also done immediately - I got my credit card statement this morning and the money was refunded on the same day.
We have never flown with them but will be trying them out in June and again in September. We made the second booking directly by phone to save any trouble. They offer the best prices from Cologne Germany to Izmir or Bodrum on the dates we want to travel.
Hope this helps
Anne