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Old 8th December 2016, 09:09   #11 (permalink)
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Re: HSBC closes my acccount

Hi ,we got told a lot of the HSBC around Turkey were closing their branches , could this be the reason also .Maybe it's time to change for many
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Old 8th December 2016, 15:37   #12 (permalink)
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Re: HSBC closes my acccount

Hi Mavideniz,
We have also had good experience with Garanti bank over the 8 years we have been here. Staff are helpful and English speaking staff are usually available, and the web site is quick and easy to navigate, and we have never known it to be down.
There is also a useful feature on their "Apple" current account, whereby you can specify an amount to cover normal outgoings, and anything above this is automatically invested and earns interest at a rate close to their time savings accounts. (You still have immediate access to the total amount in the current account.)
By the way, my wife also had a bad experience with HSBC when they decided to close her account, and sent a cheque for the closing balance of about £10,000 to a non existent address in Albania!
David
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Old 8th December 2016, 17:56   #13 (permalink)
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Re: HSBC closes my acccount

Akbank for me click the English at the right hand top and every thing is easy to do send money from your account to England iban top up phone
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Old 8th December 2016, 19:32   #14 (permalink)
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Re: HSBC closes my acccount

Quote:
Originally Posted by Mavideniz View Post
DHL delivered a letter today from HSBC Turkey advising me that it is closing my account in 30 days. No explanation given.

What a pain in the neck!

I will have to set up a new bank account. Can anyone recommend a bank in Turkey with an English-language website?

Does anyone know what documents are needed for opening an account in Turkey? In particular, is it necessary to have a residence permit (ikamet)?
OK 2 comments firstly Akbank opposite the Million shop and also has a fairly good English website and a good English speaking accounts manager 'Unal Unsal' although he wasn't a happy bunny in fact he made me wait nearly a week to get all my cash together then in a proverbial shopping bag carried it all up the road, when I recently closed my account with them to go to HSBC of which so far has been very productive although as with most sites I have had my fair share of problems with both the AKbank and HSBC web-site
Which leads me to the second comment which is did you try going in to the bank and talk with them why they are actually closing your account. then again Barclay's here in the UK did the same to me some years ago because there was not enough activity' in the account for the banks policy who even paid of my£20 overdraft before closing the account.
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Old 14th December 2016, 23:50   #15 (permalink)
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Re: HSBC closes my acccount

Thanks very much to everyone for their very helpful advice re. opening a new bank account.

I have managed to open an account at Ziraat Bank, who were very efficient. I visited their branch in London to fill in the forms and was able to 'remotely' open an account in the Datca branch. They didn't need an Ikamet. They were happy with a Vergi number and the usual proofs of address (utility bills, bank statements etc) but for the UK, not Turkey.

At least these accounts are a destination for the TL and GB currently in my HSBC Turkey accounts. The only drawback is that I can only set up Internet Banking by visiting the branch itself, and I'm not planning on visiting Turkey until March or April.

It's impossible to get HSBC Turkey to pick up the phone on the central helpline number.
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Old 15th December 2016, 00:09   #16 (permalink)
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Re: HSBC closes my acccount

Must admit I don't have any problems with their help line but if I need to I just phone my accounts manager Jeffry Hale direct on either his office phone or mobile

Unlike my UK HSBC Account where the helpline is at best atrocious, but then again that's my fault for locking myself out of my account so often, or is the wait simply because of lack of staff and/or too many complaints that they have trouble handling them all

Last edited by oldfogy; 15th December 2016 at 00:37..
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Old 15th December 2016, 23:20   #17 (permalink)
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Re: HSBC closes my acccount

Oldfogey

That's interesting. What number are you using for the HSBC Turkey helpline?

I can access automated banking, but if I try to speak to an operator it just rings and no-one picks up.
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Old 15th December 2016, 23:45   #18 (permalink)
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Re: HSBC closes my acccount

I just phone my accounts manager Jeffry Hale direct either on his mobile if out of hours or office during the daytime
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