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Old 12th January 2017, 10:03   #1 (permalink)
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Garanti internet problems

Hi,
Anyone having problems using Garanti internet banking
Been using it fine until now, same account number, same password
But for some reason won't let me in,
Any ideas,
Regards,
Kevin
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Old 12th January 2017, 10:25   #2 (permalink)
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Re: Garanti internet problems

One possibility: they have recently asked me to update my ID by going to the branch and handing it over for copying. It was a request that flashed up on the Cash Machine and ı nearly missed it. It gave me a set period to do this before on-line and machine transactions would be stopped.

Ian
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Old 12th January 2017, 10:28   #3 (permalink)
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Re: Garanti internet problems

Quote:
Originally Posted by immac View Post
One possibility: they have recently asked me to update my ID by going to the branch and handing it over for copying. It was a request that flashed up on the Cash Machine and ı nearly missed it. It gave me a set period to do this before on-line and machine transactions would be stopped.

Ian
Thanks,
But I have been using it from here back in Ireland, and have hade no such
Request,
Kevin
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Old 12th January 2017, 10:32   #4 (permalink)
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Re: Garanti internet problems

Husband had the same problem yesterday but eventually got in. Wanted to transfer some money back to England only to discover we didn't have enough in the lira account to cover costs and no way to transfer to TL so had to go to our bank in England to pay in TL at a cost of 20
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Old 12th January 2017, 11:50   #5 (permalink)
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Re: Garanti internet problems

Phone their Help Line - always very helpful. It is an Istanbul number.

Ian
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Old 12th January 2017, 12:07   #6 (permalink)
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Re: Garanti internet problems

Quote:
Originally Posted by mumms View Post
Husband had the same problem yesterday but eventually got in. Wanted to transfer some money back to England only to discover we didn't have enough in the lira account to cover costs and no way to transfer to TL so had to go to our bank in England to pay in TL at a cost of 20
Quote:
Originally Posted by immac View Post
Phone their Help Line - always very helpful. It is an Istanbul number.

Ian
Emailed the Fethiye branch today, replied saying nothing they could do from their side and to call in !!!!,,
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