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Old 10th April 2018, 16:34   #1 (permalink)
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HSBC TR Banking upgrade works April 20-22

Just received from HSBC TR
Quote:
Dear xxxxxxxx

We are in the process of enhancing our core banking system in order to provide you a better service. The system enhancement will start on April 20, Friday at 20:00 and will be completed by the end of April 22, Sunday, according to current plan. We will inform you if there is a change in the system enhancement dates. We would like to bring following items to your attention.
During this system enhancement period:
  • We will not be able to offer services through our banking channels (Internet Banking, Mobile Banking, Telephone Banking, ATMs and Branches). Therefore, we kindly ask you to take this into consideration and plan your financial needs, especially cash withdrawal needs, accordingly.
  • You will be able to use your HSBC Credit Cards during this period. You can also withdraw cash from your credit card through all non HSBC ATMs and pay your credit card debt via QNB Finansbank ATMs.
  • Please also note that, we will update our website www.hsbc.com.tr and social media accounts to keep you informed during this period.
Following the system enhancement:
  • Your account number(s) will be changed as detailed below, however, your IBAN will remain same.
  • You are not required to take any action regarding this notification as all account transfers will take place centrally. Incoming money transfers to your former account(s) will be automatically transferred to your new account(s).
Please click here for further information regarding the new products/services and changes. You may also contact your Premier Relationship Manager in your branch, Telephone Banking 08502110112 or follow our social media accounts (Facebook: HSBC_Turkiye, Twitter: HSBC_TR) for all your queries. Thank you for your cooperation and kind understanding during this period. Kind regards,
HSBC Bank A.Ş. IMPORTANT INFORMATION:
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Old 23rd April 2018, 13:57   #2 (permalink)
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Re: HSBC TR Banking upgrade works April 20-22

Has anyone had any issues performing FX moving money from GBP to TL since the upgrade?

I keep getting the following message

Döviz işlemleri sadece aynı şubedeki hesaplar arası yapılabilir.

Foreign exchange transactions can only be made between accounts in the same branch.
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Old 23rd April 2018, 14:09   #3 (permalink)
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Re: HSBC TR Banking upgrade works April 20-22

Quote:
Originally Posted by oldfogy View Post
Just received from HSBC TR
Thanks Fogy, I was just about to google translate their letter so you saved me the trouble. Always was a big fan of their website but went on this morning and as far as I can see its changed for the worse.
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Last edited by jearden; 23rd April 2018 at 14:19..
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Old 23rd April 2018, 14:53   #4 (permalink)
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Re: HSBC TR Banking upgrade works April 20-22

Yeah I just took a look and can't find anything, that is to say I can't at the moment figure out how to look at my accounts and also get a statement.......... WHAT A FOO bar. might be time to move elsewhere.
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Old 23rd April 2018, 16:03   #5 (permalink)
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Re: HSBC TR Banking upgrade works April 20-22

Just tried it and was a little confusing at first but quickly sorted it out.

Must say I did prefer the old system.

The only problem was that I could not find the 10,000 Tl I thought HSBC were gonna pay me...

Here is a screenshot of the home page.

Simply Click on Favorites, then Account Management followed by Account Information.

The rest should be fairly straightforward.
Attached Images
File Type: jpg HSBC Tr.jpg (81.9 KB, 13 views)
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Last edited by Tommie; 23rd April 2018 at 16:33..
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Old 23rd April 2018, 16:09   #6 (permalink)
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Re: HSBC TR Banking upgrade works April 20-22

Quote:
Originally Posted by Tommie View Post
Just tried it and was a little confusing at first but quickly sorted it out.

Must say I did prefer the old system.

The only problem was that I could not find the 10,000 Tl I thought HSBC were gonna pay me...
for 10,000TL I will also say how easy it is.
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Old 25th April 2018, 05:21   #7 (permalink)
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Re: HSBC TR Banking upgrade works April 20-22

What about the phone app, has anybody managed to get the new one working?
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Old 25th April 2018, 11:36   #8 (permalink)
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Re: HSBC TR Banking upgrade works April 20-22

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Originally Posted by catweazle View Post
What about the phone app, has anybody managed to get the new one working?
Don'y know.

But I finally figured out the PC version or at least as much as I need to know/use. But as said over on FB it still needs a few more PRINT & BACK options/icons on the various pages.

TSB were also upgrading their system over the week-end should have been completed by Sunday but it was still not working Yesterday.
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Old 25th April 2018, 12:11   #9 (permalink)
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Re: HSBC TR Banking upgrade works April 20-22

I was at HSBC in Alanya yesterday afternoon. I had been trying Monday and Tuesday to get my accounts on computer but got nowhere. Saw the guy upstairs and he said "Will be another couple days maybe before all sorted"
Warren
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Old 25th April 2018, 12:51   #10 (permalink)
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Re: HSBC TR Banking upgrade works April 20-22

Quote:
Originally Posted by butt007 View Post
I was at HSBC in Alanya yesterday afternoon. I had been trying Monday and Tuesday to get my accounts on computer but got nowhere. Saw the guy upstairs and he said "Will be another couple days maybe before all sorted"
Warren
Well I received the following eMail late yesterday afternoon.

Quote:
Dear Customer, The process of enhancing our banking system in order to provide you with a better service has now been completed, and all banking channels are back in service. We thank you for your understanding during this period. We are glad to offer you a better banking experience through upgraded systems that we will continue to enhance to keep up with rapidly changing technology, as the core of our business model. Best Regards,
HSBC Bank A.Ş.
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