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Old 21st June 2018, 12:30   #1 (permalink)
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Question New HSBC Current account card sent to UK

Trying to get a HSBC Current account card sent to UK. HSBC did phone me and said they were having trouble sending cards to the UK. As any one else had this trouble ? How long do you think it will take them to sort out or how long should I give them, thank for any answers.

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Old 21st June 2018, 12:42   #2 (permalink)
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Re: New HSBC Current account card sent to UK

I had the same trouble, although I'm guessing mine is because despite the fact we've changed our address from Turkey it's still not 'processed' as I have no photo id with UK address on (no driving license!). They sent my Mastercard no problem but for some reason they just won't send a current account debit card, no explanations as to how they manage to send the Mastercard but no debit card just that they can't! They wouldn't send my hubbies either and his address is in the UK on their system. Phonebanking did tell us that their central bank stops debit cards going abroad and that we have to pick them up from the branch itself but they are quite happy to send Visa/Matercards out to foreign addresses, doesn't make sense but seems one of their rules
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Old 21st June 2018, 13:15   #3 (permalink)
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Re: New HSBC Current account card sent to UK

Quote:
Originally Posted by Sara-666 View Post
I had the same trouble, although I'm guessing mine is because despite the fact we've changed our address from Turkey it's still not 'processed' as I have no photo id with UK address on (no driving license!). They sent my Mastercard no problem but for some reason they just won't send a current account debit card, no explanations as to how they manage to send the Mastercard but no debit card just that they can't! They wouldn't send my hubbies either and his address is in the UK on their system. Phonebanking did tell us that their central bank stops debit cards going abroad and that we have to pick them up from the branch itself but they are quite happy to send Visa/Matercards out to foreign addresses, doesn't make sense but seems one of their rules
Thanks for the answer. Long way to pick up a card. The man said he would let them know. I will give them a week and contact them again. I did get my last card fine no problem.
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Old 22nd June 2018, 04:43   #4 (permalink)
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Re: New HSBC Current account card sent to UK

Would they send it to a friends address in Turkey? or allow a named friend to collect it for you? Then that person could post it to you. I know at HSBC Alanya they werent very big on account security. I know two people who had accounts there and HSBC staff allowed the accout holders Turkish partners who were not joint account holders access to account information despite the account holder telling them not to.
Maybe you could fax permission and details of the persons passport number......
Surely there must be some way round it.

hope you manage to get it sorted.

alıson
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Old 23rd August 2018, 14:01   #5 (permalink)
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Unhappy Re: New HSBC Current account card sent to UK

Quote:
Originally Posted by A89 View Post
Would they send it to a friends address in Turkey? or allow a named friend to collect it for you? Then that person could post it to you. I know at HSBC Alanya they werent very big on account security. I know two people who had accounts there and HSBC staff allowed the accout holders Turkish partners who were not joint account holders access to account information despite the account holder telling them not to.
Maybe you could fax permission and details of the persons passport number......
Surely there must be some way round it.

hope you manage to get it sorted.

alıson
No ask them to send to a friend said I have to pick it up. HSBC is getting a real pain.
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Old 23rd August 2018, 14:22   #6 (permalink)
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Re: New HSBC Current account card sent to UK

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Originally Posted by Graham7 View Post
No ask them to send to a friend said I have to pick it up. HSBC is getting a real pain.
Hi Graham, I remembered reading something about HSBC puling out of the retail banking sector in Turkey a while back.. The following article is from around 2015/6, but may throw some light on the HSBC in Turkey.

Good luck.

"Leaving the Scene
While international players are entering Turkey, and more may join in the coming years, others have decided that the increasingly competitive market is not for them. In April 2015 HSBC, Europe’s largest bank, announced that it was accelerating plans to pull out of emerging markets, with a withdrawal from retail banking in Turkey topping the list.

The bank has come under pressure, partly due to losses in some of its emerging market operations. In Turkey, the bank earned revenue of €596m in 2014 but still posted a net loss of €117m. The bank is reportedly already scoping out potential buyers for its 300-branch Turkish network."

https://oxfordbusinessgroup.com/anal...-explore-entry
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Old 25th August 2018, 11:39   #7 (permalink)
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Re: New HSBC Current account card sent to UK

Hi got same problem with Garanti and need to go to branch to collect in person so had to book flights
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Old 25th August 2018, 13:06   #8 (permalink)
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Re: New HSBC Current account card sent to UK

I have a Joint account in xxxxx and both cards were automatically sent and received within 2 weeks of opening the account.

Have you thought about asking them to send it to a UK HSBC branch for collection, and yes I am aware they are not run by the same company but they do still work very closely together.
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Old 25th August 2018, 13:10   #9 (permalink)
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Unhappy Re: New HSBC Current account card sent to UK

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Originally Posted by oldfogy View Post
I have a Joint account in xxxxx and both cards were automatically sent and received within 2 weeks of opening the account.

Have you thought about asking them to send it to a UK HSBC branch for collection, and yes I am aware they are not run by the same company but they do still work very closely together.
I have just ask them about a week ago to see if they will send it to HSBC UK no reply yet they are in no rush.
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