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Old 27th July 2018, 07:25   #11 (permalink)
BEZ
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Re: Garanti Bank

Last time my card expired got a text message telling me it was at my local branch just took my passport for I.d the good thing this one lasts 5 years
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Old 27th July 2018, 12:34   #12 (permalink)
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Re: Garanti Bank

Yes I got mine from garanti branch last time but now 5 years later it is due to expire and do I need to get flight over Please can anyone help
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Old 27th July 2018, 15:11   #13 (permalink)
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Re: Garanti Bank

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Originally Posted by Price View Post
Hi my ATM card is due to expire in September Do then send them out to you as we are now back in UK or do I need to go to Garanti Bank Thank you for help If anybody knows
If you go into your branch when you're next in Turkey, they should be able to have a new card available for you to collect from them within a few days.

In May, my ATM card was due to expire the month after we were due to leave Turkey. I went into my Garanti Bank branch in Alanya the day I arrived, explained the situation and arranged to collect my new card (with a 5-year lifespan!) from my branch four or five days later.

A few years ago my card expired whilst I was out of Turkey. A visit to branch revealed they had tried to deliver it to me in Alanya but as there was no-one to sign for it, it had been sent (back) to Ankara or somewhere. Once again, I was able to collect my new card from my branch within a few days.

Hope this helps.
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Old 27th July 2018, 15:55   #14 (permalink)
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Re: Garanti Bank

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Originally Posted by Price View Post
Yes I got mine from garanti branch last time but now 5 years later it is due to expire and do I need to get flight over Please can anyone help
Our Garanti Bank card was gobbled by an ATM in Ukraine and we were told that a new card could only be given to the cardholder.

After great protest my wife had to travel to Turkey with a POA allowing her to collect the new card.

Why a new card cannot be sent via DHL or similar I cannot understand.
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Old 27th July 2018, 16:04   #15 (permalink)
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Re: Garanti Bank

Yes thanks but I don't really want to book flight and hotel just to get new ATM card Garanti are not replying to my question
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Old 27th July 2018, 16:16   #16 (permalink)
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Re: Garanti Bank

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Originally Posted by Price View Post
Yes thanks but I don't really want to book flight and hotel just to get new ATM card Garanti are not replying to my question
If Garanti aren't replying to your question you should launch a complaint with customer services.
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Old 27th July 2018, 19:47   #17 (permalink)
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Re: Garanti Bank

If they are that awkward to deal with why stay with them?
Change your bank!
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Old 27th July 2018, 19:57   #18 (permalink)
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Re: Garanti Bank

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If they are that awkward to deal with why stay with them?
Change your bank!
Not so easy to change banks if you have monies coming in from different sources and outgoings paid by debit order etc.

In my experience it pays to say that you are going to lodge a complaint and often the rules become more flexible

Worth trying – what’s to lose?
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Old 27th July 2018, 20:07   #19 (permalink)
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Re: Garanti Bank

I can remember having a card delivered here in the Peaks from HSBC by DHL express, some time ago though.

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Old 27th July 2018, 21:01   #20 (permalink)
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Re: Garanti Bank

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Originally Posted by yalimart View Post
I can remember having a card delivered here in the Peaks from HSBC by DHL express, some time ago though.

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