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Old 14th July 2018, 17:01   #1 (permalink)
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Question Have to phone to get back online with HSBC what number for someone who speak English

Have to phone to get back online with HSBC what number for someone who speak English ?? Thanks.

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Old 14th July 2018, 20:18   #2 (permalink)
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Re: Have to phone to get back online with HSBC what number for someone who speak Engl

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Have to phone to get back online with HSBC what number for someone who speak English ?? Thanks.
From UK (00) 90 850 211 0 111 then 9 for English

Had to do the same when my online banking was suspended

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Old 14th July 2018, 21:53   #3 (permalink)
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Re: Have to phone to et back online with HSBC what number for someone who speak Engli

I haven't been able to get onto mine & can't download the new mobile app either. It always asks for your bank card or Turkish telephone number to reset password online, neither of with I have. I am also 100% sure that all the log in details I am entering are correct!
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Old 14th July 2018, 22:19   #4 (permalink)
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Re: Have to phone to et back online with HSBC what number for someone who speak Engli

We're with Garanti but, without warning, on-line access was suspended. We were told it was because they will only send through the single use PIN to a Turkish registered mobile phone. We had to wait until we next visited Alanya and bought a cheap phone, registered the number it with Garanti Bank then had to wait seven days before we were able to use it to receive a PIN to access our account on line but everything's running smoothly at present. We were told it is a legal requirement that you can't access a (Turkish) bank account on line unless you have a Turkish mobile phone number.

Could it be that HSBC are doing the same thing?

Good luck!
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Old 14th July 2018, 22:22   #5 (permalink)
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Re: Have to phone to et back online with HSBC what number for someone who speak Engli

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Originally Posted by VILLASUNDAY View Post
I haven't been able to get onto mine & can't download the new mobile app either. It always asks for your bank card or Turkish telephone number to reset password online, neither of with I have. I am also 100% sure that all the log in details I am entering are correct!
Looks like you are in the same boat as me. After this software update with the right information to sign in does not work. Contacted them but not much help from them to sort it out by them self. I will phone them next week and see if that does the trick.
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Old 15th July 2018, 04:10   #6 (permalink)
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Re: Have to phone to et back online with HSBC what number for someone who speak Engli

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Originally Posted by Galaxy Girl View Post
We're with Garanti but, without warning, on-line access was suspended. We were told it was because they will only send through the single use PIN to a Turkish registered mobile phone…. We were told it is a legal requirement that you can't access a (Turkish) bank account on line unless you have a Turkish mobile phone number.

Could it be that HSBC are doing the same thing?

Good luck!
Very strange.

We also have a Garanti account but have no problem in receiving PIN numbers on a Ukrainian mobile phone.
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Old 16th July 2018, 08:08   #7 (permalink)
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Re: Have to phone to et back online with HSBC what number for someone who speak Engli

Sorted it out said they unlock it but the password still did not work. Got a new password and got in. Just have to sort my card out now. What a pain.
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