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Old 11th February 2011, 00:25   #1 (permalink)
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Bad Service from Emlaks

Hi folks,

Does anyone know if there is an official body or agency that one can make a complaint to about bad emlaks or emlaks who have not provided the service that they were paid for?

Thanks in advance for any replies.

MaryHelen
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Old 11th February 2011, 00:37   #2 (permalink)
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Re: Bad Service from Emlaks

Duplicate post!
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Old 11th February 2011, 00:41   #3 (permalink)
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Re: Bad Service from Emlaks

Yes, duplicate post.
Very sorry about that. Proof of my absolutely 'c**p' net connection.
Apologies for same.
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Old 11th February 2011, 00:48   #4 (permalink)
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Re: Bad Service from Emlaks

Ha ha blaming the tools.


We all do it from time to time. :-)
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Old 11th February 2011, 00:56   #5 (permalink)
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Re: Bad Service from Emlaks

Not blaming any tools but I am blaming my net connection.
Not having any broadband is a pain.
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Old 11th February 2011, 07:02   #6 (permalink)
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Re: Bad Service from Emlaks

I blame my ex all the time...he's a bit of a tool!

But on a serious note, the official body may depend on what area you had the problem. Which 'county' is the agent registered in?
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Old 11th February 2011, 14:56   #7 (permalink)
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Re: Bad Service from Emlaks

Kusadasi area (and yes you are right, I have a tool of my own hehe)
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Old 12th February 2011, 20:18   #8 (permalink)
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Re: Bad Service from Emlaks

Hi Mary Helen..They're all as bad as each other these tools you collect along the way!

Right, firstly make sure that you have communicated your dissatisfaction fully to your agent and given them the chance to fix what has happened.

The real estate governing body for Kusadasi area is Kusemder, here is a link to the Kusemder website list of member agencies...Just cliick on Kusadasi. Kuşadası Emlak Müşavirleri Yardımlaşma ve Dayanışma Derneği

Otherwise, take a look at your sales contract. Near the end there should be a clause stating that 'Any disputes or dischords will be resolved by xxxxxx Courthouse.' I should think it would be Kusadasi or Aydin courts in your case.

All the best, I hope you get things resolved.
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Old 13th February 2011, 01:55   #9 (permalink)
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Re: Bad Service from Emlaks

Thank you sooo much Sally-Ann.
I have a problem with a very large Turkish Estate Agency and I dealt with the Kusadasi office. I made an official complaint to their head office who acknowledged my complaint and said they had forwarded to another 'head office' nearer to Kusadasi. Since then I have received no response to my questions and no solution.
When I found a link on a Turkish estate agents webpage for Kusender I e-mailed them and I got a reply from the very person I was making the complaint about. This disturbed me quite a lot.
I know I have grounds for complaint and I'm not going to let this rest because it involves a great deal of money that I have lost.
I will try the link you posted and see what happens and failing that I'm just going to have to name and shame this large Estate Agency for the extremely bad service that was dished out to me.
Thanks again for all your input.
MaryHelen xxx
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Old 13th February 2011, 07:01   #10 (permalink)
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Re: Bad Service from Emlaks

Good luck Mary Helen...Does this company begin with an R?
Pm me with a little more detail if you like, Mum and I may be able to give more detailed advice.
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