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Old 24th March 2016, 16:42   #1 (permalink)
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Holiday Change

Can someone give me some advise. My daughter has booked to go to Hurgharda with Thomsons in September from Manchester, and today she has had an e-mail from Thomsons stating that their flight has been cancelled and they must now fly from Gatwick on the same day but a different time. This is not suitable and will be costly for them with parking/fuel/hotel and they are not being offered any compensation. They want a refund but Thomsons are saying NO, any advice from forum members,

thanks

Sharon
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Old 24th March 2016, 16:47   #2 (permalink)
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Re: Holiday Change

Air Passenger Rights - Cancellation

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Old 24th March 2016, 17:00   #3 (permalink)
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Re: Holiday Change

Thanks very much for the link. Its always great to know that someone on the forum can help out whatever the query,

Sharon
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Old 24th March 2016, 17:09   #4 (permalink)
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Re: Holiday Change

There is a Hotel right near Gatwick I have used that lets you park there ( even if not staying ) and runs you to the A port for your flight in their mini bus and picks you upnon return .I have used them a few times .and it's way cheaper than Gatwick parking.( if the worst comes to the worst )
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Old 24th March 2016, 17:59   #5 (permalink)
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Re: Holiday Change

They are trying it on.

The link below clearly says in section 4 of their terms and conditions for a Thomson package holiday that a change of airport is a 'major change' and if you don't want it you can have a change of holiday or a refund.

Terms and Conditions
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