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Old 4th July 2017, 14:11   #1 (permalink)
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Isbank internet banking

Hello all you knowledgeable people out there,

We have a holiday villa and a Turkish bank account with isbank. Despite God knows how many new pins we've been sent to mobile we are having a lot of trouble getting in to internet banking.

Does anyone have a foolproof step by step guide? We set up a password and that seems outdated as soon as we try to log in again.. it's driving us mad as we need internet banking. Any help appreciated!
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Old 4th July 2017, 15:45   #2 (permalink)
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Re: Isbank internet banking

Are you in Turkey at the moment? We had to go to our branch of Isbank and set it up there. It works fine once organised and you will also need a (possibly Turkish) mobile phone as they send you random access PINs by text. They have to establish a phone link first, or at least that was the case when we did it some years ago now, they phoned us while we were in the bank.
Now we spend more time in TC we dont need internet access so I hope this helps and isn't too out of date.
Good luck!
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Old 5th July 2017, 09:43   #3 (permalink)
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Re: Isbank internet banking

You don't need a Turkish mobile, an English one will do as long as its registered with them.
Then once you try to log on they will send you a log in code by text.
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Old 6th July 2017, 20:06   #4 (permalink)
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Re: Isbank internet banking

When you are on first page of the app ,there are settings ....mine was set on rest with new pin every month ....so when I was in UK not using it I couldn't log on .
I went into the bank ,they reset it and changed it to every 6 months

Now when you have your unique number ,and your unique pin that you used she they asked you in the bank for security reasons ?then they have a mobile number form you already on file ...they have this to register you for internet banking......when you log in they send you a one off code ,you enter that at the last stage ( after you put your bank and pin you set it up with ) then enter the code they sent you and should be good to go


So did you set it up in the bank or not ....if not you will need to do so as you can't log into the accou t unless they have the security questions already agreed
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Old 6th July 2017, 21:30   #5 (permalink)
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Re: Isbank internet banking

I'm afraid my contribution is entirely negative! We attempted to set up internet banking with Isbank when we moved here 9 years ago. Despite our best efforts, and help from staff and our solicitor, we were never able to actually access our accounts on line, due to login and password problems. After about 2 weeks we gave up, and opened accounts with Garanti Bank.
This has restored my faith in Turkish banking. Everything works like clockwork, the English version of the web site is clear to follow, security is tight, and staff are helpful and knowledgeable.
I hope you are successful with Isbank, but, if not, I can recommend Garanti bank.
Good luck,
David
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Old 7th July 2017, 10:20   #6 (permalink)
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Re: Isbank internet banking

Quote:
Originally Posted by davem View Post
I'm afraid my contribution is entirely negative! We attempted to set up internet banking with Isbank when we moved here 9 years ago. Despite our best efforts, and help from staff and our solicitor, we were never able to actually access our accounts on line, due to login and password problems. After about 2 weeks we gave up, and opened accounts with Garanti Bank.
This has restored my faith in Turkish banking. Everything works like clockwork, the English version of the web site is clear to follow, security is tight, and staff are helpful and knowledgeable.
I hope you are successful with Isbank, but, if not, I can recommend Garanti bank.
Good luck,
David
Mines quite the opposite once set up by friendly team I dalyan that offered to do it was a breeze ...thiough as a said it had to be opened and registered with them first

Suppose it's a people thing, some want to help some don't and our views are good or bad with those customer experiences

Enjoy
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