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Old 23rd October 2012, 17:53   #1 (permalink)
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IP address problems

Hi,

Wonder if anyone can help, I recently got internet from `doping' and although all the correct lights are showing on the modem and i get connected but i have no internet access. When troubleshooting it says it is an IP problem as IP is not recognised. I have done all the rebooting, turning on and off the modem etc and have been in touch with the company who are saying it is a problem in the area so i have to wait. I just wanted to check if anyone knows if there is anything i can do from my side or does this have to be fixed by the service provider.

Thanks in advance
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Old 24th October 2012, 06:15   #2 (permalink)
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Re: IP address problems

have you looked at their site and is the modem unlocked.?
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Old 24th October 2012, 08:50   #3 (permalink)
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Re: IP address problems

Hi,

How can i find out if my modem is unlocked?

As it does connect to the internet but says no internet access. I know i had this problem once in the UK and the tech support used remote access to my PC to change setting on the modem and then it worked. Apparently they do not have remote access here and each time we call we just get told to wait and it will be fixed today.....but it has still not been fixed.
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Old 24th October 2012, 09:02   #4 (permalink)
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Re: IP address problems

are you trying to connect wirelessly ?

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Old 24th October 2012, 10:30   #5 (permalink)
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Re: IP address problems

It will not connect either when plugged in or wireless
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Old 24th October 2012, 12:00   #6 (permalink)
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Re: IP address problems

I had a problem with a lady's laptop some time back. The machine was still set to UK and the laptop was confused and refused to allow internet access. Once I'd altered this to Turkey the problem solved itself. Can't remember how I did it though.
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