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Old 21st April 2013, 08:21   #1 (permalink)
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Turkcell SIM query

My friend has a turkcell phone. She has not been here since August last year and now when we turn the phone on it is saying SIM CARD REGISTRATION FAILED.

Does this mean she will have to buy a new SIM, or will it work if she tops her kontor up on the original number? Dont want to waste money on kontor if in the end it will not accept it!

Thanks in advance!
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Old 21st April 2013, 08:45   #2 (permalink)
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Re: Turkcell SIM query

I have this problem often as I don't visit Turkey frequently for holidays and it seems after a certain amount of time e.g. 3- 6 months the sim becomes permanently deactivated.

Your friend will need to buy a new sim. The only way it could have remained activated was if someone topped up her say every 3 months (cannot remember what the exact time period is may say on the Turkcell website).

I have the same problem and end up of having to buy a new sim each time, or if you know someone in Turkey that can regularly top up the sim for her before it deactivates, that may help.
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Old 21st April 2013, 09:27   #3 (permalink)
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Re: Turkcell SIM query

Quote:
Originally Posted by Jane68 View Post
My friend has a turkcell phone. She has not been here since August last year and now when we turn the phone on it is saying SIM CARD REGISTRATION FAILED.

Does this mean she will have to buy a new SIM, or will it work if she tops her kontor up on the original number? Don't want to waste money on kontor if in the end it will not accept it!

Thanks in advance!
I might be wrong so take it to a Tim turkcell shop and ask them, i thought you lost the number completely after not using it for a year.....but check first at Turkcell shop....not one that just sells kontor, a real turkcell shop.
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Old 21st April 2013, 09:57   #4 (permalink)
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Re: Turkcell SIM query

I think it deactivates after 270 days or there abouts and turn off completely some time after. Definately longer than 3 months. As OP says go to genuine Turkcell shop or call their helpline.
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Old 21st April 2013, 10:01   #5 (permalink)
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Re: Turkcell SIM query

Just a bit of info for you if your on turkcell, for 3tl you can get 100 texts to turkcell number, or for 5tl you can get 100 texts to all Turkish networks......not bad i think. :-)
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Old 21st April 2013, 10:03   #6 (permalink)
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-->: Turkcell SIM query

You can top up from the UK if you have a turkish bank account via Internet banking.
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Old 21st April 2013, 10:05   #7 (permalink)
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Re: Turkcell SIM query

I thınk a new sım wıll cost you 40tl ıf you have been de-actıvated
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Old 21st April 2013, 12:44   #8 (permalink)
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Re: Turkcell SIM query

So many different answers here.

With Turkcell you need to top up within 180 days or it will be blocked for outgoing calls and text etc. That is called semi-active or semi-deactive (something like that) after a further 30 days if no top up has been made it will be closed for good and any credit on the sim is lost. You then need a new sim.

A couple of years ago it was 90 days, so I can understand why people are giving different answers.

Don't bother trying to get that sim that was last topped up August 2012 reactivated, it ain't gonna happen.
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Old 21st April 2013, 15:52   #9 (permalink)
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Re: Turkcell SIM query

I hear you Rob but based on my own phone which i topped up end of last June. In early March this year I noticed I could no longer make or receive calls. On 16th March I topped up and all was well. And it has continued to work since.
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Old 21st April 2013, 15:57   #10 (permalink)
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Re: Turkcell SIM query

Quote:
Originally Posted by tjd View Post
I hear you Rob but based on my own phone which i topped up end of last June. In early March this year I noticed I could no longer make or receive calls. On 16th March I topped up and all was well. And it has continued to work since.

A friend done the thing after not using it for 8 months she topped up and off it went again.....very confusing. Take it in a turkcell shop and see what they say. Or call 532 press 77 for english from a live sim card and ask them.
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