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Old 16th April 2018, 00:19   #111 (permalink)
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Re: Vodafone stop free roaming from 10th May

Quote:
Originally Posted by ScoobyZ View Post
The twitter link takes you to a reply from Vodafone UK who have given this link as a update

Save on roaming charges worldwide | Vodafone Global Roaming

"Roam-free
Thereís no extra charge to use your home plan in our 50 Roam-free destinations [PDF: 668KB]. So if you send emails from Spain, check Facebook in France or call home from Croatia, it wonít cost a penny extra.

Please note Ė Roam-free will reduce to 47 destinations on 10 May 2018. Download our roaming changes "

The cs agents more than likely don't know the difference between Roam free and Roam further(£6 per day)

Until Vodafone customers receive a text advising that those changes wouldn't be going ahead best to assume that they are most Vodafone cs agents talk out of their backsides and haven't got a clue
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Old 16th April 2018, 00:23   #112 (permalink)
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Re: Vodafone stop free roaming from 10th May

Quote:
Originally Posted by shash View Post
Have a look at one of the earlier posts re Nick Jeffery's email address. He's the CEO . I had a call from the office personally. The decision will not be reversed. Sadly.
There is info on some other site (can't remember which maybe TripAdvisor ) some joker has put a wind up on there saying Vodafone have reversed their decision.
So the official twitter page and various people on chat are all wrong?
Only time will tell.
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Old 16th April 2018, 00:33   #113 (permalink)
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Re: Vodafone stop free roaming from 10th May

Quote:
Originally Posted by Justin View Post
So the official twitter page and various people on chat are all wrong?
Only time will tell.
twitter page
https://twitter.com/VodafoneUK/statu...55559297507328

"Itís true Geoffrey! After listening to customer feedback, Turkey is being kept as one of our Roam-free destinations: Save on roaming charges worldwide | Vodafone Global Roaming I hope this helps you and have a lovely time when you're there! 🇹🇷 Gemma"

click on the Save on roaming charges worldwide | Vodafone Global Roaming takes you to

Roam-free
Thereís no extra charge to use your home plan in our 50 Roam-free destinations [PDF: 668KB]. So if you send emails from Spain, check Facebook in France or call home from Croatia, it wonít cost a penny extra.

Please note Ė Roam-free will reduce to 47 destinations on 10 May 2018. Download our roaming changes PDF [63KB] for more details.

Roam-further
Travelling further afield? Youíll pay just £6 a day to use your home plan of data, minutes and texts in our 60 Roam-further destinations [PDF: 810KB] Ė and youíll be charged only on the days you use your phone. Whatís more, receiving calls and texts is free. So if you only take calls or read texts on any given day, you wonít incur the £6 charge.

Straight from the asses mouth Vodafone UK
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Old 16th April 2018, 06:57   #114 (permalink)
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Re: Vodafone stop free roaming from 10th May

Quote:
Originally Posted by shash View Post
Have a look at one of the earlier posts re Nick Jeffery's email address. He's the CEO . I had a call from the office personally. The decision will not be reversed. Sadly.
There is info on some other site (can't remember which maybe TripAdvisor ) some joker has put a wind up on there saying Vodafone have reversed their decision.
Smash why donít you phone your mate up the CEO and get it clarified for everyone?
While your on tell him numerous amounts of his staff are telling lies to everyone via their official Twitter page!
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Old 16th April 2018, 11:40   #115 (permalink)
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Re: Vodafone stop free roaming from 10th May

Well! I've just spoken to two different customer service agents and it is true. We can use Vodafone ln Turkey just like we use it at home. They reconsidered after having lots of feed back from furious customers. So now that I've checked it out and the customer service agent is up to date I now believe this wonderful news. This really is great that so many people made a noise about what was about to happen. People power at its best.
Have to say I'm quite relieved.
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Old 16th April 2018, 12:07   #116 (permalink)
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Re: Vodafone stop free roaming from 10th May

Quote:
Originally Posted by chrisandjill View Post
Smash why donít you phone your mate up the CEO and get it clarified for everyone?
While your on tell him numerous amounts of his staff are telling lies to everyone via their official Twitter page!
Chrisandjill no need to be sarcastic. Sometimes these issues have to be treble checked. If you had read all the posts you will see that the CEO is not 'my mate' . Anyway I don't have time to waste on your sarcasm but thank you for alerting us with this wonderful news.
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Old 16th April 2018, 12:23   #117 (permalink)
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Re: Vodafone stop free roaming from 10th May

From a chat a few minutes ago

Thank you for choosing to chat with us. An agent will be with you shortly.
Info at 12:00, Apr 16:
You're now chatting with Puran.
Puran at 12:00, Apr 16:
Hi, how may I help you today?
Ed at 12:03, Apr 16:
Hello, I have been told that Turkey will no longer be a roam free destination due to a change in vodafone policy and have been sent a txt from vodafone to that effect but I am hearing from various sources that they have changed their minds and are going to continue with roam free in Turkey, is this true please?
Puran at 12:05, Apr 16:
We haven't received any confirmation for this yet
Puran at 12:05, Apr 16:
Once it gets confirmed, we will notify you on your email and texts
Ed at 12:07, Apr 16:
Have you heard of any such change being considered? Not asking for confirmation but do you know of any discussion around this?
Puran at 12:08, Apr 16:
Yes, I've heard such changes on twitter, however, it has not been confirmed officially yet.
Ed at 12:08, Apr 16:
Is that a vodafone twitter?
Ed at 12:09, Apr 16:
?
Puran at 12:10, Apr 16:
I've heard from 2-3 customers that they've heard it on twitter
Puran at 12:11, Apr 16:
However, it has not been confirmed officially by vodafone
Ed at 12:11, Apr 16:
oh ok......only the renewal of my contract depends on this
Puran at 12:12, Apr 16:
Oh! I wish Turkey should be party of roam free destination
Puran at 12:12, Apr 16:
so that most of our customers can be benefited by this
Ed at 12:14, Apr 16:
yes it should, but I will wait for official confirmation before I renew otherwise I will go with another provider
Ed at 12:14, Apr 16:
thanks for your help anyway
Puran at 12:14, Apr 16:
Please be rest assured, we will surely notify you, once it get officially declared
Ed at 12:15, Apr 16:
needs to be soon, thanks again
Puran at 12:15, Apr 16:
You're welcome
Puran at 12:15, Apr 16:
Is there anything else I can help you with today?
Ed at 12:15, Apr 16:
no thanks, bye
Puran at 12:15, Apr 16:
You're welcome, It's been a pleasure assisting you

Take care and Keep smiling.
Puran at 12:15, Apr 16:
Bye

So, still nothing official. I'm taking it that Turkey will NOT be roam free. I hope I'm proved wrong.

Ed
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Old 16th April 2018, 13:53   #118 (permalink)
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Re: Vodafone stop free roaming from 10th May

Phoned again just now and after a very long conversation I got them to send a non standard text confirming that on the 10th of May Turkey will remain a roam free destination. She reminded me all calls are recorded and that should anything change that she doesn't know about , Vodafone would honour their word to me. So let's hope for the best. I can't put the text on here as no idea how to.
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Old 16th April 2018, 14:03   #119 (permalink)
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Re: Vodafone stop free roaming from 10th May

Quote:
Originally Posted by shash View Post
Phoned again just now and after a very long conversation I got them to send a non standard text confirming that on the 10th of May Turkey will remain a roam free destination. She reminded me all calls are recorded and that should anything change that she doesn't know about , Vodafone would honour their word to me. So let's hope for the best. I can't put the text on here as no idea how to.
Here's hoping, screen shot it and add as an attachment.

Ed

Last edited by eddie_c; 16th April 2018 at 14:04.. Reason: addition
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Old 16th April 2018, 15:06   #120 (permalink)
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Re: Vodafone stop free roaming from 10th May

Sorry I can't manage to put it on as it asks for url number. I haven't got a clue how to do it. Sorry
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