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Old 16th April 2018, 20:15   #121 (permalink)
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Re: Vodafone stop free roaming from 10th May

Just had this conversation with CS via the App
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Old 16th April 2018, 21:06   #122 (permalink)
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Re: Vodafone stop free roaming from 10th May

T3MAn

Obviously you mean well but what's the point of uploading something that cant be read
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Old 16th April 2018, 21:07   #123 (permalink)
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Re: Vodafone stop free roaming from 10th May

Quote:
Originally Posted by oldfogy View Post
T3MAn

Obviously you mean well but what's the point of uploading something that cant be read
Ive just spent 20 mins trying to read them too lol.
Never mind.
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Old 16th April 2018, 21:08   #124 (permalink)
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Re: Vodafone stop free roaming from 10th May

Quote:
Originally Posted by oldfogy View Post
T3MAn

Obviously you mean well but what's the point of uploading something that cant be read
At least he can upload. I couldn't even upload a photo on here for some silly reason.
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Old 16th April 2018, 21:22   #125 (permalink)
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Re: Vodafone stop free roaming from 10th May

Quote:
Originally Posted by shash View Post
At least he can upload. I couldn't even upload a photo on here for some silly reason.
It's not that you 'can't' it's just that you don't know how to as it is not the easiest thing to do,

1. From the menue bar above elect the paper-clip (attachment icon.
2. select the 'Brows for file option followed by Upload.
3. Select the paper-clip again and select the attachment that you just uploaded hopefully that should work.
BFBE7480-1BA9-4FD0-822A-ACEBE5E34B5D.jpg

.
edit typo

Last edited by oldfogy; 16th April 2018 at 21:24..
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Old 16th April 2018, 21:24   #126 (permalink)
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Re: Vodafone stop free roaming from 10th May

Their website shows Turkey as one of their roam free countries so I thought I'd try an online chat to confirm:

General Info
Chat start time April 16, 2018 8:09:36 PM GMT+04:00
Chat end time April 16, 2018 819 PM GMT+04:00
Duration (actual chatting time) 00:06:42
Operator Kiran Gundimi
Chat Transcript
Info: Thank you for choosing to chat with us. An agent will be with you shortly.
Info: You're now chatting with Kiran Gundimi.
Info:
Kiran Gundimi: Hi, how can I help you today?
Robert: I am travelling to Turkey on 8th May and your site now includes it as one of it's roam free destinations, is that correct?
Kiran Gundimi: Yes that is absolutely correct.
Kiran Gundimi: You can use all your UK allowance in Turkey for free of charge.
Kiran Gundimi: It will always remain Roam Free.
Kiran Gundimi: So please be Rest Assured and Enjoy your trip to Turkey.
Robert: Is it not being dropped from the 10th of May now?
Kiran Gundimi: Previously we were moving it to chargeable one from 10th May but today we have declared it that Turkey will not be moving to chargeable and will remain in Roam Free only.
Kiran Gundimi: That's an amazing news we will received today.
Kiran Gundimi: Because we saw that many of our customers were getting impacted.
Kiran Gundimi: And hence we made this decision of not moving it to Roam Further.
Robert: That's great news. Will I receive a text or email to confirm that?
Kiran Gundimi: Yes certainly.
Kiran Gundimi: Also you can save my this chat as a proof.
Kiran Gundimi: We will be soon sending text and email to all customers informing about the same.
Kiran Gundimi: Please let me know if there's anything else that I can help you with today.
Robert: That's brilliant, I will now be staying with Vodafone for this reason only. Can you pass that back please?
Kiran Gundimi: Certainly Robert!
Kiran Gundimi: Glad to hear that.
Kiran Gundimi: Please let me know if there's anything else that I can help you with today.
Robert: No, thank you very much.
Kiran Gundimi: You're most welcome.

Have a wonderful Day ahead! Bye, take care

Thank you for contacting Vodafone.
Info: Thanks for chatting with us.
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Old 16th April 2018, 21:42   #127 (permalink)
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Re: Vodafone stop free roaming from 10th May

I had an email from the Directors office confirming that they have reinstated Turkey

Happy days
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Old 16th April 2018, 23:01   #128 (permalink)
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Re: Vodafone stop free roaming from 10th May

Well things worked out well for me. Managed to get get out of my current contract & change to a sim only deal for half the price. These changes must of cost Vodafone a lot of money, now I will be back where I started package wise, but paying £20 per month less.
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Old 16th April 2018, 23:31   #129 (permalink)
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Re: Vodafone stop free roaming from 10th May

Quote:
Originally Posted by VILLASUNDAY View Post
Well things worked out well for me. Managed to get get out of my current contract & change to a sim only deal for half the price. These changes must of cost Vodafone a lot of money, now I will be back where I started package wise, but paying £20 per month less.
Iím in the same boat. My wife and I both had phones with Vodafone. The contracts were worth a combined total of £82 with the handsets we got as part of the contract. Now we have signed got the same allowances but on sim only and saved almost £50 per month. There was almost 8 months left on the contracts too.
This little episode has saved me around £400.
As long as they confirm it that is.
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Old 17th April 2018, 07:01   #130 (permalink)
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Re: Vodafone stop free roaming from 10th May

Just had this on Facebook:

"
Vodafone UK Hi Dave,

Yes that's right - We've made the decision to keep Turkey as a Roam-free destination!

Thanks,

Phil
"
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