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Old 7th December 2018, 21:29   #1 (permalink)
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TTNET Alternatives

Just wondered if anyone has any suggestions for alternatives to TTNET?

The reason for asking is that we called them out to a fault recently (line dropping and reconnecting hourly) which they diagnosed as our lines only supporting 8mbps.
Strange as our line had worked perfectly at 16mbps for the last 21 month.
They reduced the speed on the exchange side to 8mbps.

Then we received our monthly bill.....they charged us 70tl for the call out.
I know Turk Telekom are struggling financially, but the last time we called
them out to a fault we were charged 14tl...70tl is just excessive.

So, suggestions welcome on alternative providers.
FYI....no fiber to our site
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Old 7th December 2018, 23:08   #2 (permalink)
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Re: TTNET Alternatives

70tl is just excessive.....
Around 10 for a call out!!! Try getting BT out for that.
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Old 8th December 2018, 06:34   #3 (permalink)
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Re: TTNET Alternatives

Quote:
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70tl is just excessive.....
Around 10 for a call out!!! Try getting BT out for that.
BT dont charge for fault call outs unless proven to be your own equipment causing the fault.
What they do do is try to scare the hell out of you with the threat of a 129.99 charge by insinuating everything is your fault.

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Old 8th December 2018, 09:46   #4 (permalink)
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Re: TTNET Alternatives

TTnet do not charge for call outs unless this is a new policy. We had major issues this year, from may to end of Aug. We are 25km from town and had multiple visits before they finally had to change the equipment in the exchange. No charge whatsoever.
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Old 8th December 2018, 10:06   #5 (permalink)
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Re: TTNET Alternatives

I am not aware of anyone being charged for a call out.
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Old 8th December 2018, 15:03   #6 (permalink)
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Re: TTNET Alternatives

We called the support line.......and 70tl was what they said a technical support call out was now.
The lady didn't speak great English so could have been lost in translation.

I am however going to submit a complaint as I don't believe there should have been a charge.
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Old 8th December 2018, 15:25   #7 (permalink)
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Re: TTNET Alternatives

Quote:
Originally Posted by Tenpin View Post
We called the support line.......and 70tl was what they said a technical support call out was now.
The lady didn't speak great English so could have been lost in translation.

I am however going to submit a complaint as I don't believe there should have been a charge.
Did you call 4440375? This is the number that worked best for us. The 'check your number' facility is rubbish just accept it anyway.
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Old 8th December 2018, 22:17   #8 (permalink)
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Re: TTNET Alternatives

Quote:
Originally Posted by IbrahimAbi View Post
Did you call 4440375? This is the number that worked best for us. The 'check your number' facility is rubbish just accept it anyway.
Dialled the number on our monthly TTNET bill......444 1 444
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Old 12th December 2018, 03:54   #9 (permalink)
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Re: TTNET Alternatives

TTNet are dropping their quota limits from January. That is, the usage will be unlimited.

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Old 12th December 2018, 04:00   #10 (permalink)
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Re: TTNET Alternatives

Got ask is really worth all the hassle for a tenner .
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