thurstan

Sunexpress has been mentioned on a few threads. I'm booked to travel with them on 7th April now.

Has anyone else actually travelled with them?

Thurstan

Philogic

Sunexpress is the carrier that flies from Exeter to Antalya, my partner flew with them and she had no problems.
Phil

jostan

I flew with them last year and thought they were fine.
Alison

Lady of Leisure

My father flew LGW to Antalya a while ago, was originally booked with Flythomascook, but they changed to Sun Express(Same company) late both ways, cold and really BAD food, only 1 toilet working and very rude staff. Certainly would'nt use them again.

Sharon

thurstan

oh dear

I read somewhere else that this was a jv between THY and Lufthansa though. Can anyone confirm that?

ah, just found this while looking for their website:-

[FONT=Verdana]From the very begining back in 1989, SunExpress has applied the same high standards for engineering and operational services as it's founders - Lufthansa and Turkish Airlines: today Lufthansa shares are held by Condor/Thomas Cook.[/FONT]

Thurstan

Gail1966

How did you do your booking telephone or online because I am having problems with the online payment. They have taken payment for 2 reservations but they have no details of the online booking.

thurstan

I booked it via lastminute.com. Others have commented that the Stansted to Izmir flight doesnt appear on the sunexpress website

Thurstan

Gail1966

I could sit and cry. Sunexpress have taken 3 payments from my bank account and I only have confirmation for one booking. I am getting nowhere with them, if I try to call it either cuts me off or nonone can understand what I am talking about. I have spoken to my online banking and until it is showing on my statement who has requested the payments there is nothing I can do. I wish I had never bothered booking with them. The flights and times are good but the customer after sales service leaves a lot to be desired. If anyone else is having similar problems let me know. I am at my wits end! It is not as if it is a few pounds to total amount is over £800!

lottie8888

Have you tried filling our there customer relation form on the internet and asking for somone english to call u back?? When you call them what language are they speaking?? The only other thing you can do is contact the turkish number as maybe someone there will speak english?? I hope you can get your money back.