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Old 22nd April 2014, 11:29   #1 (permalink)
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BA-shocking customer service

Hi,

I have a luggage enquiry regarding our forthcoming trip with BA.

Ten days ago I sent an email on their 'contact us' form. I got a reply from BA with a reference number-and a message to say they would reply asap.

Five days later I had no reply-so I emailed them again-and quoted the reference number from the first query.
Again I got a reference number etc-that was five days ago-still nothing!

Today I decided to ring them-their website isn't working-I've been trying all morning.

I can't find a number to ring them and I can't email them.

'To Fly to SERVE'? I don't think so!!

Anyone got their number?

Ann
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Old 22nd April 2014, 11:55   #2 (permalink)
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Re: BA-shocking customer service

Try 0843 515 9060 seems to work
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Old 22nd April 2014, 11:55   #3 (permalink)
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Re: BA-shocking customer service

https://www.facebook.com/britishairways
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Old 22nd April 2014, 18:26   #4 (permalink)
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Re: BA-shocking customer service

This is on their website, its a customer service directory

British Airways - telephone and address details - UK

Martin
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Old 22nd April 2014, 21:57   #5 (permalink)
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Re: BA-shocking customer service

Quote:
Originally Posted by evo80 View Post
Try 0843 515 9060 seems to work
Hi,

Thanks for the number. Unfortunately it is the number to ring from outside of the UK.

It took me all morning to access the website.

I've made a formal complaint to BA customer services-it's not really good enough.

I was on the phone for longer than an hour trying to get an answer from them-when I got one it wasn't the answer I had hoped for-nevermind!!

Thanks everyone

Ann

Last edited by rosehillgirl1; 22nd April 2014 at 21:58.. Reason: sp
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Old 22nd April 2014, 22:33   #6 (permalink)
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Re: BA-shocking customer service

I hope it all works out for you Ann - good luck
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Old 23rd April 2014, 00:09   #7 (permalink)
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Re: BA-shocking customer service

Try this....

British Airways

Mr Keith Williams Chief Executive

Email [email protected]
Telephone 020 8738 5100
Website British Airways | Book Worldwide Flights & Holidays
Social Media TFG

Postal Address Waterside, PO Box 365, Harmondsworth, UB7 0GB, UKM
Company Number 01777777C


Telephone 0844 493 0787
Website British Airways | Book Worldwide Flights & Holidays
Social Media TFG

Postal Address Waterside, PO Box 365, Harmondsworth, UB7 0GB, UKM
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