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Old 13th August 2015, 10:31   #1 (permalink)
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easyjet price promise

booked return flights on Tuesday then notice this morning that the return flights had dropped by over 10 in price. rang up customer services and they said I could have a voucher for 48.00p. you can use it for any future booking or to use for anything else you want to add to your flight. I added a hold luggage for free so worth keeping a check on flight prices
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Old 14th August 2015, 07:21   #2 (permalink)
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Wink Re: easyjet price promise

http://www.youtube.com/watch?v=HPyl2tOaKxM
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Old 30th August 2015, 12:15   #3 (permalink)
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Re: easyjet price promise

I rang them up yesterday and they have given me a voucher for 136 which is the difference between the price I paid for our flights and the cheapest they were on sale for after I booked. I have 6 months to use it. Can't complain about that - even if it took half an hour before I got through!
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Old 30th August 2015, 22:11   #4 (permalink)
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Re: easyjet price promise

I have just checked my price and found that I paid 26.00 more than currently offered for. Didn't know anything about a price promise, should I call them?
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Old 31st August 2015, 00:21   #5 (permalink)
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Re: easyjet price promise

Not Easyjet but I nearly rang my holiday provider yesterday after rechecking my holiday to find it was now 80 cheaper (2 people) from another company, but then found in the T&Cs the price promise is only valid for 24 hours, damn.
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Old 31st August 2015, 11:06   #6 (permalink)
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Re: easyjet price promise

Quote:
Originally Posted by Lindacm View Post
I have just checked my price and found that I paid 26.00 more than currently offered for. Didn't know anything about a price promise, should I call them?
yes ring them up copied this off their site.




Our price promise means that if you have made a booking and the same flight subsequently becomes available at a lower fare, then we will give you an easyJet Flight Voucher on the difference that you can use on future flights with us.
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Old 31st August 2015, 11:35   #7 (permalink)
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Re: easyjet price promise

Apparently the price promise only applies if you bought your tickets online direct from easyjet, not on the phone and not through an agent.
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Old 31st August 2015, 13:08   #8 (permalink)
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Re: easyjet price promise

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Originally Posted by Lindacm View Post
I have just checked my price and found that I paid 26.00 more than currently offered for. Didn't know anything about a price promise, should I call them?
Although in my case it was totally different as I had not used Easyjet.

But basically it could be worth filling in their claim form or telephoning them to enquire.

If they are using a National call rate number, then don't forget to check on SayNOto0870, to see if they have a local number hidden away, and don't forget it does not have to be a 08... number.
SAYNOTO0870.COM - Non-Geographical Alternative Telephone Numbers
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Old 31st August 2015, 17:46   #9 (permalink)
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Re: easyjet price promise

I got 10 after reading the first post, I emailed and they phoned me within 7 days. It's better than nothing but I was hoping I could use it for a meal or something. You can't have everything!
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Old 31st August 2015, 19:21   #10 (permalink)
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Re: easyjet price promise

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Originally Posted by willip View Post
yes ring them up copied this off their site.




Our price promise means that if you have made a booking and the same flight subsequently becomes available at a lower fare, then we will give you an easyJet Flight Voucher on the difference that you can use on future flights with us.
Thanks, will give them a call. I booked directly with them online, so let's hope for a refund. ....thank-you for bringing this to my attention.
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