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Old 8th October 2015, 19:49   #1 (permalink)
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Thomas Cook flight cancellation

Surprise, surprise, Thomas Cook have cancelled our February flight back from Dalaman.
As I booked both legs of the journey on one booking, I don't know if I can continue with the flight out in December, or if I have to apply for a refund for both and start again. Most annoying!
I've sent TC an email but I won't hold my breath for a reply.
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Old 8th October 2015, 20:26   #2 (permalink)
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Re: Thomas Cook flight cancellation

Sorry. Posted in the wrong place! Don't know how to move it!
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Old 8th October 2015, 22:14   #3 (permalink)
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Re: Thomas Cook flight cancellation

Quote:
Originally Posted by Kalkanite View Post
Sorry. Posted in the wrong place! Don't know how to move it!
I wouldn't have thought it was posted in the wrong place, and just as a pint of interest 'only one of the mods can move it for you'

However, before you go cancelling your outgoing flight, make sure you check on what it will cost to replace it because that will be the compensated price you will be wanting from TC and not what you originally paid, also have TC made any attempt of giving you a alternative return flight for the one they are cancelling?

Also not forgetting compensation/reimbursement for any accommodation if you have to cancel your trip completely.
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Old 8th October 2015, 22:57   #4 (permalink)
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Re: Thomas Cook flight cancellation

If you go on to their website you can use the live chat and they should be able to help you. I am sure you can still use the outward as a one way flight. Unless you booked accommodation as a package with Thomas Cook they would not pay compensation for accommodation that is not booked by them.
The reason they will be cancelling is probably lack of demand, charter airlines will sometimes cancel if the route is not proving viable so it is always better to book a scheduled carrier such as Turkish Airlines as these flights operate generally daily via Istanbul.

Last edited by sezayi2512; 8th October 2015 at 23:04.. Reason: Info updated
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Old 8th October 2015, 23:31   #5 (permalink)
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Re: Thomas Cook flight cancellation

Seen this on a forum I follow on fb, Feb and March flights cancelled so they will fly you out but not return.
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Old 9th October 2015, 11:39   #6 (permalink)
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Re: Thomas Cook flight cancellation

I've received a email from TC asking me to phone a 0844 number. As I'm in Turkey at the moment, I've emailed back to ask if this problem can't be resolved by email. We're thinking of taking a bus to Istanbul, then flying back from there with BA.
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Old 9th October 2015, 13:53   #7 (permalink)
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Re: Thomas Cook flight cancellation

Not sure which airports you need to use but Pegasus have flights from Dalaman to Stansted via Istanbul throughout February for less than 50 quid including all taxes and charges (221TL).
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Old 9th October 2015, 14:05   #8 (permalink)
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Re: Thomas Cook flight cancellation

Thanks villabaris1. I've looked at the alternatives and Pegasus is an option as we live close to Stansted.
I've used Livechat, thanks seyayi2512. All sorted, hopefully. After a very long wait and finally being told I was fifth in the queue, I was eventually contacted. The girl was very helpful
The Gatwick - Dalaman flight time has been changed once already. I hope that no more changes occur. TC's record with us so far is a total of 7 changes to a return journey a few years ago, including a cancellation.
I've said it before, several times, but now I really mean it. No TC ever again!
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Old 9th October 2015, 14:15   #9 (permalink)
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Re: Thomas Cook flight cancellation

If you want to get the 221TL flight for only 160TL (around 35) you can use the little trick I always use and have mentioned on here before. The 221TL is the price if you search for Dalaman to Istanbul and shows the connecting flights.

HOWEVER.....

Type in the Dalaman to Istanbul leg which is currently on offer for 29TL including taxes. Press on Continue which takes you to the full details. On the right hand side is a red button for "Add Extra Flight". Click on this and type in the connecting flight from Istanbul to Stansted.
This then makes the original domestic booking a through international booking, increases the domestic luggage allowance from 15kg to 20kg as its now international and gets you the 221TL flight for 159.99TL.
As a through flight your baggage is checked through from Dalaman to Stansted as it would have been if you had booked it at the "through" price but you have saved yourself another 60TL.

Worth remembering that the 35 quid ticket also includes 20kg hold luggage and 8kg hand luggage.

Last edited by villabaris1; 9th October 2015 at 14:30..
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