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Old 3rd July 2010, 14:37   #1 (permalink)
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Satellite shop at Turquoise

Anyone had any problems with the satellite shop in the row of shops at Turquoise? A guy on our site bought and paid for a system a few weeks ago and cannot get them to come back to sort out some minor problems.
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Old 3rd July 2010, 15:11   #2 (permalink)
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Re: Satellite shop at Turquoise

Oh dear, we bought a system off them last weekend. All I can say is that they came out 3 times in 2 days, albeit on 'Turkish' time and were very late. They have to come back again to fit a couple of extras but our management company will oversee this. They came highly recommended and the owner seemed a really nice man although he doesn't speak English. There is a very nice English speaking lady who works there and accompanied the owner on his last visit to our apartment to explain what was going on. Make sure your friend speaks to her so that she can sort out his issues. They do seem sincere and are very keen to keep a good reputation amongst a growing client base.
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Old 3rd July 2010, 22:34   #3 (permalink)
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Re: Satellite shop at Turquoise

If you are handy, you don't need them. Just purchase a satellite locator (Around 20 TL) go up to the roof, look in the direction of the dishes around you and just point them approximately to the satellite. Then let the locator help you find the satellite. The remaining is very easy. Will help you if you need anything.
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Old 4th July 2010, 18:15   #4 (permalink)
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Re: Satellite shop at Turquoise

Quote:
Originally Posted by Tillyfloss View Post
Oh dear, we bought a system off them last weekend. All I can say is that they came out 3 times in 2 days, albeit on 'Turkish' time and were very late. They have to come back again to fit a couple of extras but our management company will oversee this. They came highly recommended and the owner seemed a really nice man although he doesn't speak English. There is a very nice English speaking lady who works there and accompanied the owner on his last visit to our apartment to explain what was going on. Make sure your friend speaks to her so that she can sort out his issues. They do seem sincere and are very keen to keep a good reputation amongst a growing client base.
We have spoken to her so many times and no result. I have read on another thread that THOR is having problems this last couple of days so that could be the reason for the no service he is experiencing.

We will try again tomorrow.
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Old 4th July 2010, 18:17   #5 (permalink)
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Re: Satellite shop at Turquoise

Quote:
Originally Posted by sygnylmz View Post
If you are handy, you don't need them. Just purchase a satellite locator (Around 20 TL) go up to the roof, look in the direction of the dishes around you and just point them approximately to the satellite. Then let the locator help you find the satellite. The remaining is very easy. Will help you if you need anything.
Location is not the problem, it's the way they decode that is the issue. But there is a problem with THOR over the last few days so maybe once that gets resolved he should be able to get it up and running again.
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Old 5th July 2010, 18:40   #6 (permalink)
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Re: Satellite shop at Turquoise

Let me know how you get on tjd. Hopefully it will all be sorted out for you by now. One of the big selling points that this shop made to us, and the main reason we chose to purchase there, was that they offer wonderful, free, limitless post-sales back up.
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Old 5th July 2010, 18:46   #7 (permalink)
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Re: Satellite shop at Turquoise

Quote:
Originally Posted by sygnylmz View Post
If you are handy, you don't need them. Just purchase a satellite locator (Around 20 TL) go up to the roof, look in the direction of the dishes around you and just point them approximately to the satellite. Then let the locator help you find the satellite. The remaining is very easy. Will help you if you need anything.
THEY should have come back to sort out the problem but really I would expect this,they have been paid and now don't want to know,par for the course.
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Old 6th July 2010, 13:49   #8 (permalink)
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Re: Satellite shop at Turquoise

2 more missed promises since I posted this originally. Every time they promise 5 o'clock but never arrive. I was going to get this system myself but not after this. They promise everything about after sales but never turn up.
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Old 21st July 2010, 20:58   #9 (permalink)
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Re: Satellite shop at Turquoise

Be very cautious when purchasing a system they call Sky.
If they charge 750TL for this 3 dish system, it is normally a combination of Nile Sat and Astra.
It is a cracked system, meaning you get most of the channels through one of the dishes downloading the codes to enable you to watch channels that you normally have to pay for. Bearing in mind that we are in Turkey and the Nile Sat system is not, which means I doubt you could get a subscription anyway.

Chances are, the channels will be picked up to a week or two, maybe a month, and then you will loss them. Waste of money.

We suggest the Thor system. A lot better than Nile Sat and Hotbird and Turk Sat.

The scam is that if they do turn up, they will charge you for changing something, saying that this is not covered by the guarantee, and they will reprogram the decoder box to allow the system to receive the crack codes again.

We have clients who have been through this.
Please note, you cannot get Sky in the Bodrum area without a 4m satellite dish.

Good luck
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Old 22nd July 2010, 06:52   #10 (permalink)
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Re: Satellite shop at Turquoise

Simon, we went to this store independently but later found out that our Management Company, who manage many properties in the Tuzla area, use them all the time, and we did not pay anything like 750TL!!
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